Shoe Care Clean TRANSPARENT

PRODUCT RETURNS 

There is one option for returning a product:-

1. If you wish to return a product, it must be done within 15 days of the original purchase. The item/s must be returned to any ECCO store in Kuwait:

ECCO The Avenues Mall

ECCO 360 Mall

ECCO Al Kout

PRODUCT RETURN TERMS & CONDITIONS

• Unworn items may be refunded  within 15 days from the date of delivery provided that the goods returned are unused and in their original condition accompanied by an invoice. 

• The return of ruined, worn-out products or those with missing accessories or invoices are not accepted.

• All products should be packed in their original package.

• Only items purchased via kwt.ecco.com are eligible for return.

• The original invoice of the product must be placed in the package.

• The price of the products deemed eligible for a refund as per the associated terms shall be deposited to your account within 14 business days. It may take up to business 14 days for the refund to hit your account due to the banking procedures.

PRODUCT EXCHANGE TERMS

• The Exchange is permitted within 14 Days from date of purchase with original invoice

• For product exchange, the only process available is a direct exchange in any ECCO store within Kuwait.

• The original invoice will be required at the point of exchange.

• In case of defective goods, it will be dealt in accordance with the consumer protection law of Kuwait.

SHIPMENT

• Your order will be shipped within 2 business days with Vamos